Privacy Policy

1. Information We Collect

We collect information you provide directly when you register for an account, onboard your firm, or use our services. This includes:

• Account information: name, email address, mobile number, and password.
• Firm and KYC details: firm name, type, PAN, GSTIN, address, and contact details.
• Client data: documents you upload on behalf of your clients, including Form 16, AIS, Form 26AS, and bank statements.
• Usage data: how you interact with the platform, features used, and access times.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the InnopayTX platform.
• Parse and analyse financial documents to deliver the features you request.
• Send transactional communications such as OTPs, email verifications, and deadline reminders.
• Comply with legal obligations applicable to us.

3. Data Storage and Security

Your data is stored on servers located in India. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security reviews. Sensitive credentials (such as GSP passwords and session tokens) are encrypted at rest.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who help us operate the platform (cloud hosting, SMS delivery, email delivery) under strict confidentiality obligations.
• Government systems such as the Protean GSP API when you explicitly initiate GST verification or data fetch operations.
• Legal authorities when required by applicable law.

5. Client Document Data

Documents uploaded for your clients are processed solely to deliver the parsing and analysis features of the platform. We do not use client document data to train AI models or share it with third parties beyond what is necessary to provide the service.

6. Data Retention

We retain your account and firm data for as long as your account is active. You may request deletion of your account and associated data by contacting us. Parsed document data is retained for the period necessary to deliver compliance and analysis features.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at privacy@innopaytx.com.

8. Cookies

We use session cookies necessary for authentication and platform operation. We do not use tracking or advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notice.

10. Contact

For privacy-related queries, contact us at privacy@innopaytx.com.